Refund and Returns Policy
August 26, 2023 2023-12-31 15:49Refund and Returns Policy
Your satisfaction is our priority
If you are unsatisfied with the product you purchased from us, You can return or exchange it. We offer a full money-back guarantee for all purchases made. Buyers have only to pay the exchange shipping fee.
FAQs
What is the return and exchange timeframe?
You can initiate a return or exchange within 7 working days from the date of delivery.
How long does it take to process a refund?
Once your return request is approved, your refund will be processed within 5 working days.
What are the available perfume packages?
We offer two types of perfume packages: Master Box and Without Box.
What happens if the Master Box is scratched upon delivery?
If the Master Box is scratched upon delivery, your return request will be approved instantly.
Is there a return policy for broken perfume bottles?
Yes, for both Master Box and Without Box packages, if the perfume bottle arrives broken, your return request will be approved.
What if the perfume bottle is leaking?
If the perfume bottle is leaking, whether it is from the Master Box or Without Box package, your return request will be approved.
