Refund policy

We strive to provide the best shopping experience for our customers. If you’re not satisfied with your product, please review our policy below:

WHAT IS YOUR REFUND POLICY ?

“To ensure your satisfaction, we offer returns for damaged products or replacement with another product, free of charge, including shipping. However, for safety and hygiene reasons, we cannot accept returns of perfumes that have been opened or used.”

Customer should report the case of Exchange or Return to customer service via email at odoreparis@gmail.com. a customer service agent will assist you with your return or exchange request.

Return & exchange items are not applicable on promotion or sales items exceptions are only given if an item is damaged

“If you receive a damaged product, our customer service team is here to help. You can reach us via email at odoreparis@gmail.com or through our social media channels. Please return all products within 7 days of receipt.”

HOW DO I EXCHANGE AN ITEM ?

We do not accept returns or exchanges of products that have been opened or used, in order to ensure product quality and customer safety.”

Exchange items are not applicable on promotion or sales items exceptions are only given if an item is damaged

Customer should report the case of Exchange or Return to customer service via email at odoreparis@gmail.com or through our social media platforms.

Exchange can be within 7 days but it should be reported upon receipt of the order

Once we have received and inspected the returned product(s), you may exchange your product(s) with any other product(s)

In case the customer is exchanging with a product with different price then he/she will pay the difference while receiving the new item

If the product is available in warehouse will send a new item and request delivery provider to return the received item